Help and frequent questions

We only sell first brand products, of superior quality. Since we cannot validate first hand all hundreds of products, we only have first level suppliers and recognized brands, which ensures a high quality standard.

At the level of suppliers, depending on the product and the destination country we have suppliers in Spain, in Estonia and in the United States.

At the level of the country of origin or manufacture of the products, of course much of the production is in China (now it is so in a large part of sectors!), But many articles are also manufactured in different countries of the European Union and in the United States.

In fact, having brands and trust suppliers is what ensures the final quality of the products and that the highest standards and European legislation have been followed; Whatever the country of manufacture.

With us, what you will never have are reluctant products of doubtful pages to which anyone or little serious suppliers can access.

There will also be problems with materials or manufacturing defects (which also cannot be avoided, but we have very few cases thanks to the quality of the entire supply chain)

The product guarantee period will be in accordance with current legislation; already extended by the manufacturer.

Normally we send orders in a few hours, or maximum 24h. In the case that by availability of our team or by festivities the forecast is greater, we will indicate it in a banner at the top of our website.

For orders to which you have added urgent transport, you can contact us by WhatsApp to request that we also process it urgently.

Contact:

📱+34 655 82 20 66 (WhatsApp in any language, called in English and Spanish)

To the whole world (except for exceptions from country to war, with international or similar restrictions)

Check that you have selected your country in the menu, for seeing the right prices for your destination. During the purchase process you will see the shipping costs (which we adjust to the maximum) and in many cases they are free from € 150 of purchase (from € 50 the shipments to Spain and Portugal Peninsular are free)

To Spain and Peninsular Portugal, ordinary shipping is free in orders from € 50 and has a cost of € 4.95 in case of orders with a lower amount.

In Spain and Portugal Penindula you can opt for express shipping for € 9.90 (officially, since there are remote areas we indicate 24-48H, but in urban areas your order will normally reach the next day, even in the Balearic Islands)

Consult on the payment page the type of shipping for your order. There you will also see the estimated delivery time according to the destination.

You will receive different emails as we prepare and send your order. Once in transport, our notifications and/or the cast company with the identifier of your order, so you can consult where your order is.

The transport company will depend on the product and destination in each case, since we use different transport services.

Write us to hola@masturbadoreshombre.com masturbadores

Returns, guarantees and post -sale services in general MasturbadoresHombre.com client must contact MasturbadoresHombre.com

guarantee level : cases of manufacturing defects, or malfunction of those articles with mechanical or electronic parts, will be managed as a guarantee. MasturbadoresHombre.com post -sales service will help the client to understand the case and choose to manage the product replacement directly with the manufacturer or by facilitating the customer the necessary information so that the client manages the replacement directly with the manufacturer. The product guarantee period will be in accordance with current legislation and in accordance with the guarantee issued by each manufacturer. In any case all products must be returned with their accessories in case they have them to apply the guarantee. As a result of the management of a guarantee, a product replacement will be applied.

At the level of returns: You have the right to give up your purchase and return the products acquired within the first 90 calendar days from their reception. It is not applicable to those products that, given its nature and in accordance with current legislation, are not susceptible to return or that may suffer deterioration, except in cases of technical failures identified prior to its use. Likewise, this right does not extend to negligible or open post-including products, including but not limited to personal hygiene items, erotic toys, vibrators, menstrual glasses, lingerie, underwear or any other similar product that, for reasons of hygiene, are not returnable; unless a technical failure is detected during use.

Products covered by guarantee or those individuals from a set or package are also excluded from the right of withdrawal. Changes in color or size based on a retraction will not be accepted.

On the other hand, products containing both physical and digital formats, such as guides, movies, CDS/DVDs or books, are not eligible for return.

The products that are returned under these conditions, will generate a balance in favor of the customer, for the amount of the price paid during the order (regardless of the current price or previous of the order, the final price paid in each case will be used). 

MasturbadoresHombre.com​

As part of our commitment to your satisfaction, we will evaluate the possibility of assuming the costs of transporting products returned or for guarantee management, according to the destination, price and dimensions of the products.

If you have received an incorrect product you can process the return . Check our complete policy (in the previous question) and write to hola@masturbadoreshombre.com masturbadores In these cases you will not have transport costs.

If it is a defective product , it is a guarantee . Check our complete policy (in the previous question) and write to hola@masturbadoreshombre.com to process the product guarantee.

In office hours we attend to the chat that you have available on our website, although you can always write to the email hola@masturbadoreshombre.com

You can also contact whatsapp at 655 82 20 66 or by clicking here. (We share WhatsApp with other websites from our group)

No, we are an online store.

Although if you have any particular request or you need some special service (events, shootings or similar), contact us and we can arrange an appointment.

We are Autotrading Oü, a company based in Estonia with different online businesses. Being a 100% European company, as a customer you have all the guarantees.

We have different websites for the sale of adult products (according to theme), we distribute trading software (automatic trading robots) and we also work in other initiatives and businesses.

We have suppliers in Spain, Estonia and the United States.

Does this multitasking affect our service? No, for us the first thing is customer service. The rest of the initiatives and related tasks come later. In addition, we are correctly sized and have external services that help us with accounting, taxation, social networks, etc.

You are the first.